Returns & Exchanges

At Pendulum, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided via email and securely package your items in their original condition.

3

Ship the Package

Drop off your package at any authorized carrier location; be sure to keep your tracking receipt for peace of mind until the delivery is confirmed.

4

Receive Your Refund

After our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing