Frequently Asked Questions

Everything you need to know about shopping with Pendulum.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Do you ship internationally?

Yes, Pendulum ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm.

How can I track my package?

Once your order has been processed, you will receive a shipping confirmation email containing a direct link to your tracking information.

Are your products covered by a warranty?

Many of our products come with a one-year manufacturer warranty against defects. Please check the specific product description or contact our support team for warranty details on your item.